How to Start a Request
Use ClickBank order support to look up the purchase. You may be asked for the order email plus another identifier, such as the order number, postal code or last four digits of the payment method. Open the order details, select the support or refund option, give a reason and submit the request.
Physical Returns
If support instructs you to return bottles or packaging, follow the address and packing directions given for your order. Do not ship a product to an address copied from an unrelated product page without authorization. Return shipping and original shipping or handling charges may be treated differently under the applicable terms.
Timing and Records
Save screenshots, ticket numbers, tracking details and email replies until the matter is complete. A request submitted near the deadline can be harder to resolve if required materials arrive late. theneurothrive.com does not process refunds or control retailer decisions.
For help with the vendor support process, use sales@criticalbench.com while making clear that your inquiry concerns your NeuroThrive order. The supplied page lists that address for Critical Bench support in connection with Neuro-Balance Therapy; it does not establish that Neuro-Balance Therapy and NeuroThrive are the same product.
Confirm the supplied 60-day exchange and return procedure on the official support page.